FAQ
For each transaction we distribute 33% of our revenue to fund CSR (Corporate Social Responsibility) initiatives, that you choose. We want to model impactful change in the financial industry.
It is Totally free.
When registering, you do not need to submit any documents. However, to transfer or add funds to your account, you will need a document to prove your identity.
Launch your Retreeb app and scan the retailer's QR code
Launch your application and open the location map
To add Treeb to your account, just select the (+/-) icon and choose "Add funds to the app". You can only exchange treebs with euros in your wallet.
In the application, select the (+/-) icon and choose "withdraw to your bank".
In the application, press the "scan" button, once the window opens, select the "transfer" option. Then enter the phone number of your friend and enter the amount
The transaction is instant. As soon as the transaction is validated, your friend receives the money on his account.
No. Your friend must be a Retreeber to receive your money transfer (he has to download the app).
During the transaction steps, make sure to enter your friend’s phone number correctly. You will be reminded of this phone number at each step of the transaction process so that you can keep an eye on it and make sure it’s correct.
Once the money is sent, you can’t claim it back.
Please contact the customer support team.
In the mobile app, select the tab with the ❤️ icon and then browse the projects. Tap on the project you want to choose and confirm your choice.
Givebacks are made automatically once you have selected the association on the App gallery. They will be rewarded with every purchase you make.
If you have forgotten your Retreeb password, click on "forgotten password", in the login page. A reset email will be sent to the email address you registered with.
You need to contact Retreeb's customer support
To do this, all you need to do is to share your referral link with your friend so they can create their account.
Once your friend has made his first payment with the app you will both earn a voucher.
The referral program is a win/win system, for both parties. Both of you receive a 10€ voucher, but the referrer also participates in a lottery where he can win from 10€ to 90€.
Please make sure your friend applied your code when he/she created their account.
If it’s the case, then please check that your friend made his first payment with the Retreeb App. If both of these conditions are met then please contact our customer support.
Did you enter a valid referral code? If so, please contact us.
In order to create your Retreeb Business account, you must download the “Retreeb for Business” application.
Then, fill in the following fields and make sure that the first and last name of the person who creates the account is the manager of the company. This is requested for a consistency with the sending of your KBIS which must be in the name of the company and director.
Once the fields are filled, an email will be sent to you so that you can confirm your account.
You must provide all the supporting documents that a KYB (Know Your Business) requires. That is to say a KBIS of less than 3 months with the name of the user (name of the manager) as well as the SIREN number of the company.
A transfer of your balance will be automatically sent to your account after 72 hours.
However, you can make a request to have your earnings transferred to your account. Go to the "balance and transfer" section and select "transfer to my account" your current balance.
The transaction is instantaneous, the delay will depend on your bank. It can take between 1 to 3 business days before you see the money in your bank account.
Go to the "my business" tab and select "employees and terminals", from this interface you will be able to add and assign different “cash registers” to each one of your employees.
He needs to download the Retreeb Business application using the link sent by the manager.
In our application this action is set by default. Employees will not be able to access sensitive info or data.
Yes, you can delete an employee from your Retreeb account.
This is not possible for the moment.
Yes, an email will be sent to the address linked to your account.
You can install the application and start cashing out your customers in less than 2 minutes.
To apply to Retreeb, go directly to the website, to the following page: https://www.retreeb.com/fr/ethical-projects and submit your project.
It will be analyzed by the Retreeb team and you will then be contacted. If your project is approved by the committee, it will be integrated and visible on the application, in our project gallery. The Retreebers will then be able to select your cause for funding.
The project will be on the application while it is being funded. Once the project is funded, it will still be visible in the application in the "funded projects" tab. It will then be replaced by a new project.
To be pre-selected in the Retreeb associations, you must meet certain requirements:
- Be a non-profit association
- Have societal, climate, environmental or food projects to finance.
- Be of general interest or public utility
- Have a project at the local level.